We dispatch the closest available engineer and typically aim to arrive in around an hour, traffic and distance permitting. You'll get updates as we're on the way, and we'll advise on anything useful you can do before we arrive (like isolating water) to minimise damage.

Yes. We work across Surrey every day, including Guildford, Woking, Farnham, Redhill, Epsom, Reigate, Camberley, Dorking, and Sutton. We also cover: Staines-upon-Thames, Egham, Walton/Weybridge, Esher/Cobham, Leatherhead/Ashtead, Banstead/Tadworth, Caterham/Warlingham, Oxted, Horley, Godalming, Haslemere, Cranleigh, Addlestone/Chertsey, and more. If your town isn't listed, just ask, and we'll confirm in seconds.

In most cases, yes. We use non-invasive leak detection procedures, such as acoustic listening, thermal imaging, moisture mapping, and tracer-gas, to pinpoint the source before opening anything up. Once located, we make safe and repair neatly (isolation valves, pipe repairs or reroutes) and only lift what's necessary. We'll also advise on preventative steps like lagging and pressure checks to stop a repeat.

We keep pricing simple and transparent with VAT-inclusive guide rates on our site, but, for context, we charge £55/hour during normal hours on weekdays. We provide written options before work begins, and there are no hidden extras. Daytime work is billed by time on site. Out-of-hours emergencies have a higher first-hour rate to reflect rapid response. Final costs depend on access, parts, urgency, and whether specialist kit is needed (e.g., thermal imaging, tracer gas, jetting). If the job turns out simpler than expected, you pay less: fair and square.

Yes. All of our plumbing and gas work is carried out by Gas Safe-registered engineers, which is legally required for boilers, gas pipework, hobs, and flues. We handle boiler installations, repairs, and annual servicing, set up controls correctly, test combustion and safety devices, and provide the right documentation before we leave.

Common culprits are limescale (Surrey is a hard-water area), partially closed or faulty valves, clogged aerators or shower heads, undersized pipework, or a low incoming mains pressure. We diagnose the true cause first, then offer sensible fixes, from descaling and simple valve/aerator swaps to softeners, filtration, PRV adjustments, booster sets, or shower pumps where appropriate. The goal is better flow, fewer call-outs, and longer-lasting fixtures.

Small fixes (e.g., a leaking trap, siphon, or float valve swap) are often 30 to 60 minutes. Drain unblocking via rodding is commonly 30 to 60 minutes; with jetting or heavy build-up being 60 to 120 minutes. Boiler services are typically 45 to 90 minutes; leak detection (non-invasive with report) is usually 90 to 180 minutes, depending on complexity. Access, tilework, and hidden faults can extend times. We'll explain what we find and check you're happy before proceeding.

For standard weekday appointments (8am–5pm), there's usually no separate call-out fee. You simply pay our first-hour rate and then in 30-minute increments (see our pricing above for the current figures). Evenings and weekends use a higher first-hour rate to reflect out-of-hours work, and bank holidays have a £120 emergency call-out that includes the first 60 minutes. Travel within Surrey is included. Specialist parts are extra at cost. We always give you a written figure to approve before we start.

Most homes have an inside stop-tap under the kitchen sink, under stairs, or in an airing cupboard. Some also have a valve where the supply enters the building or at the meter box. Turn it clockwise to close. It's wise to test it before you ever need it. If it's stiff or seized, we can free it off or replace it with modern isolation valves in key places to make future shut-offs easy.

As a rule of thumb, pipework and drains within your property boundary are the homeowner/landlord's responsibility. Issues in the street (e.g., a burst main, public sewer, or manhole) fall to the local water/sewerage company. If you're unsure, we'll help you triage quickly: either we attend or we point you to the right utility company so you don't waste time or money.

We stand behind our workmanship. Where we supply parts, we honour the manufacturer's warranties. Where we repair, we use quality components and best-practice methods so fixes stay fixed. If anything isn't right, please contact us. Our priority is to put it right quickly and with minimal fuss. Clear communication, tidy work, and reliability are the standards we hold ourselves to every job.

Yes. We'll give clear options, often "Good / Better / Best,” so you can choose a repair or replacement that fits your budget and priorities. We can cap time on site, stage non-urgent works, and itemise parts so there are no surprises. We'll never compromise on safety or compliance, but we will help you make sensible, value-led decisions that prevent repeat call-outs.

Most boilers have a 10 to 15 year practical life. Consider replacement if breakdowns are frequent, key parts are obsolete, efficiency is poor (bills rising), or if the heat exchanger or PCB fails and repair cost approaches the value of a new unit. Upgrading also makes sense when renovating, e.g., moving to a modern condensing combi, adding smart controls, or re-siting the flue. We'll assess honestly, show costs side-by-side, and only recommend a new boiler when it's the best long-term value.

We work with the major UK brands, including Worcester Bosch, Vaillant, Ideal, Viessmann, Baxi, and Glow-worm. We service, repair, and install according to manufacturer guidance, register warranties, and set up filters, inhibitors, and controls so systems run efficiently day-to-day. If you have a preference for a brand or model, we'll quote accordingly and explain any pros and cons for your home and water quality.

Ventilate and evacuate immediately. Do not use flames, smoke, or operate electrical switches. If it's safe, turn off the gas at the meter (quarter-turn valve so the handle is across the pipe). Then call the National Gas Emergency number: 0800 111 999 from outside or a neighbour's phone. Once the network has made things safe, our Gas Safe engineers can attend to diagnose and put right any appliance or pipework issues.

Yes. For non-emergency work, we provide written quotes that break down labour, parts, and any additional costs so you know exactly what you're paying for. For emergencies, we give you a clear verbal price based on our standard rates before we begin, and confirm everything in writing afterwards. If we discover additional issues during a job, we'll explain what we've found, give you options, and get your approval before proceeding. No surprises, no hidden costs.

A combi boiler heats water on demand directly from the mains (no tank needed), making it compact and ideal for smaller homes with one bathroom. A system boiler stores hot water in a cylinder, so multiple taps can run at once without a pressure drop, suited to homes with higher demand. A regular (heat-only) boiler needs both a cylinder and a cold-water tank in the loft, common in older properties with traditional heating systems. Our Gas Safe engineers will assess your home's size, water pressure, and usage patterns to recommend the right type for your needs and budget. We also repair and service each of these boiler types.